A clear offer.
A clear starting point.

Your route into Client Craft

• Customer: use a Client Craft workspace with the included business website and hosting.
• Existing Umbraco website: connect a compatible customer-hosted Umbraco installation to Client Craft through our package and an integration key. You keep responsibility for your own hosting and installation.
• Agency: book a conversation so we can agree the workspace structure, client responsibilities, scope and commercial terms. A standard customer subscription is not an unlimited agency or resale licence.

The Umbraco integration connects to the hosted Client Craft service. It does not supply a fully self-hosted CRM. Package compatibility and installation requirements must be checked before purchase; installing an open-source package does not grant free access to a paid hosted service.

Subscription price and users

The standard customer and Umbraco integration subscription is €30 per user per month or €200 per user per year, excluding VAT. At least one paid user is required. Each paid seat is for one individual user; do not share a login between people. The seat quantity, recurring subtotal, applicable tax and final payable amount must be displayed before you authorise a live payment.

There is no setup fee. Annual subscriptions are billed upfront for the year. Subscriptions renew at the selected monthly or yearly interval until cancelled. Changes to seats or plan charges must be shown for confirmation before billing; any applicable proration is shown at that time. Hosting of your included Client Craft website has no separate hosting charge. We do not pay the invoices of an external hosting provider you choose for your own Umbraco site.

Additional work, premium services and future paid features require a separate disclosed price and agreement. No bespoke work fee is added simply because you discuss a request with us.

Website scope and delivery

For the customer route, the subscription includes one institutional website of five pages in one language, with an editable blog as one of those pages; hosting; a Client Craft subdomain; and one consolidated revision round. You may include multiple changes within that round, provided they remain within the agreed scope.

After payment and account setup, our team sends a questionnaire about your business and ideal customers. The first website is delivered within five business days after receipt of your complete brief and required materials. Final go-live follows within three business days after the revision stage is completed and the necessary approvals and domain access are available. We communicate delays caused by missing materials, requested scope changes or dependencies.

A custom domain is purchased by you; we can help connect it. We may use free stock or AI-generated imagery. You supply authorised real business photos or premium imagery you want used. You review the accuracy and suitability of the final business content before launch.

Platform tools and optional work

The current platform provides CMS content management, website enquiry capture into the CRM, leads and contacts, deal tracking, payment collection through Stripe Connect, project management and client support tools. Payment collection can support one-time transactions and monthly or yearly subscriptions for your customers, subject to provider availability and approval.

Advertising, ongoing content writing, training, appointment setting, managed lead follow-up and closing sales are not included. Bespoke changes within the platform’s capabilities may be quoted separately. An additional request does not oblige us to build software outside the agreed platform scope.

We provide the tools and the agreed website work. We do not guarantee traffic, appointments, conversions, sales, revenue or a particular business result. You operate your business, respond to enquiries and fulfil your customer commitments.

Your content and our platform

You retain your rights in the content and business data you provide. You give us the limited permission needed to host, process, display and adapt it to deliver the agreed service. You confirm that you have the necessary rights and permissions for supplied text, photos, trademarks and data.

Our platform, service configuration and proprietary materials remain ours or our licensors’. Third-party and open-source components retain their own licences. The included website is delivered as a hosted subscription service; a transferable standalone website, source-code handover or ownership of platform components is not included. This does not transfer ownership of your existing content to us.

Cancellation, access and data

You can request cancellation at arthur.nassar@client-craft.com or through the billing controls where available. Cancellation stops future renewals and ordinarily takes effect at the end of the paid monthly or yearly period. You can cancel without an additional minimum-term penalty. Fees for a period already supplied are not ordinarily refunded merely because you stop using the service; rights arising from non-performance, an incorrect charge or mandatory law remain unaffected.

When subscription access ends, the hosted website and paid platform access end. Export leads, contacts and deals before access ends; contact us if you need assistance. Automations, platform connections and service configurations are not a standalone transferable product. For the integration route, your independently hosted website remains with you, but access to the paid Client Craft service ends.

Workspace data may be retained for up to one year after cancellation for authorised reactivation, unless you instruct earlier deletion or the processing agreement requires otherwise. Retention does not guarantee continuing access or restoration and does not override a valid deletion request. Legal accounting and claims records may need longer retention, as explained in the Privacy Policy.