FAQs
Questions about getting started with Client Craft
Choose the setup that fits your website and customer work. These answers summarize the current service. Review the linked scope and confirm your requirements before buying.
Is Client Craft a website service or a CRM?
It combines website content and customer-work tools, including inquiries, contacts, deals, payment collection, projects and client support. Your team still owns follow-up and delivery; connected tools do not make every step automatic.
Can we keep our existing Umbraco website?
A compatible Umbraco installation can connect through the Client Craft package. Your developer checks compatibility and configures the connection. Your website remains with its current hosting provider, while the connection uses the paid hosted Client Craft service. It is not a fully self-hosted CRM.
What is included in the website service?
The customer option includes a five-page business website in one language, with an editable blog counting as one of those five pages, hosting, a Client Craft subdomain and one consolidated revision round within the agreed scope. A custom domain and additional work are separate.
When does the website delivery period start?
After payment and account setup, you receive the company questionnaire. The first version is due within five business days after the complete brief and required materials arrive. Launch follows within three business days after revisions are complete, with approvals and domain access available. Missing materials or scope changes can affect timing.
How do users and billing work?
Each paid seat is individual, with at least one paid user required. Confirm the user count, currency, recurring amount, applicable taxes and total before authorizing payment. Choose monthly or yearly billing. The yearly subscription is paid upfront for the year; a monthly equivalent does not mean monthly installments.
Do we need to buy a new domain?
The included website receives a Client Craft subdomain. Buy a custom domain separately; we can help connect it when the necessary access is available. Discuss responsibilities before changing an existing domain or independently hosted Umbraco website.
Can the website use more than one language?
The included website service covers one language. Agree the scope of additional languages before purchase or implementation. Each maintained version needs complete, accurate content and appropriate examples, links and commercial information. A language-picker option alone does not translate a page.
Can we collect payments from our customers?
The platform includes payment collection through Stripe Connect, including one-time payments and monthly or yearly subscriptions. Provider setup, availability, approval and terms apply. Confirm the supported configuration for your business; platform availability does not guarantee provider approval.
Are training, advertising and managed follow-up included?
They are separate services with their own agreed scope and price. The included platform and website work do not mean someone operates your sales process for you. Your team responds to inquiries and fulfills customer commitments. Client Craft does not guarantee traffic, appointments, conversions or revenue.
Can an agency use one customer subscription for every client?
A standard customer subscription is not an unlimited agency or resale license. Agree the workspace structure, access model, client responsibilities, support scope and commercial terms before promising access or resale arrangements.
What should we do before subscription access ends?
Export the leads, contacts and deals you need before access ends, and contact us if you need help. When paid access ends, access to the platform and the included hosted website ends. An independently hosted Umbraco website remains with you, but access to the paid Client Craft service ends. Read the current cancellation and data provisions.
What should we include when asking for setup or support help?
Describe the website or workspace, the expected result, what happened and the steps that led to the problem. For an existing Umbraco site, include the Umbraco and package versions if known. Send relevant redacted details through the contact channel. Do not publish passwords, integration keys or sensitive customer information. Confirm the support scope for your arrangement.